- The pandemic has led to a surge in internet usage across Indian households with 58% of the respondents indicating that all members in their families access the internet frequently. 15% of the respondents said that the primary users of the Internet in their household were the elderly members
- 49% of respondents indicated that their internet usage has gone up by 50% plus during the pandemic while 36% respondents indicated that their internet usage has shot up by 20%-40%
- The most common use cases of internet usage during the pandemic have been working from home, social media usage and online shopping by 64% of the respondents
- The pandemic has made more people comfortable towards using the internet and various apps vs pre-lockdown. 79% of people are more comfortable using the internet vs pre-lockdown
- Owing to heightened awareness against cyber frauds and misinformation, internet users have taken a range of precautions to protect themselves online.
- 57% of users responded that they no longer open suspicious messages, emails or any form of communication with fake or misleading links
- 45% of users responded that they now verify any news or information shared online
- Heightened financial cyber awareness - in 2020, 22% of respondents admitted to sharing bank account passwords, UPI pin, credit and debit card details with others while in 2021, 57% of users took preventive steps in securing their financial information online. In 2020, 52% of respondents publicly shared their phone numbers/personal addresses online while in 2021, 54% of respondents admitted that they no longer shared personal details online
- 27% of users admitted to using encrypted platforms for communication and accessing internet including VPNs (Virtual private networks)
- Owing to the heightened levels of cyber awareness, 81% of Internet users have either stopped or are considering not using apps/platforms which share their data owing to data privacy concerns
61% of Indian households aware about cyber fraud: Olx report
The report also states that users are wary to use some apps due to privacy or data-sharing concerns
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