Jul 16, 2019

Why First Direct Bank hired caretakers and kindergarten teachers

In an interaction with Campaign India, Dr Susanne O'Gorman, global customer experience domain lead, Kantar and Soumya Mohanty, managing director, North and chief client officer, insights division, Kantar India, talk about the top trends in customer experience globally and what Indian companies can learn from it.

Nov 30, 2017

The young and dissatisfied: Hansa Cequity report on CX

Are you geared up for the customer experience challenge in 2018 and beyond? Excerpts from a Hansa Cequity study

Nov 20, 2017

Blog: Aggressive action and existential risks - The Forrester 2018 Predictions

The Forrester Report is a must-read-must-imbibe for all CMOs and their next in commands; also for their extended digital teams

Feb 08, 2017

Why India lags in customer experience

Lack of budgets and increasing number of consumer touch points rank high among concerns in managing customer experience of Indians