Editorial Complaints & Grievance Redressal Policy

Haymarket Media (India) Private Limited is a specialist media and information company committed to maintaining high standards of journalistic integrity, accuracy, and fairness.

If you believe that editorial content made available on the digital platforms operated by Haymarket Media (India) Private Limited in respect of Campaign India does not meet these standards, you may notify us by following the procedure outlined below.

Scope of This Policy

This policy applies only to complaints relating to editorial content made available on digital platforms operated and editorially controlled by Haymarket Media (India) Private Limited in respect of Campaign India in India.

This policy does not cover:

  • Complaints that fall outside the applicable legal and regulatory framework in India
  • Complaints relating to television or radio services, which are regulated by the Telecom Regulatory Authority of India (TRAI)
  • Complaints relating to advertising or commercial communications, which fall under the remit of the Advertising Standards Council of India (ASCI)
  • Concerns relating solely to matters of taste, decency, or due impartiality
  • Complaints relating to books
  • Complaints relating to user-generated content (including comments or third-party material on websites or apps) that has not been created, commissioned, reviewed, or moderated by Haymarket Media (India) Private Limited.

Editorial Standards

The editorial teams operating under Haymarket Media (India) Private Limited, in respect of Campaign India, follow recognised principles of journalistic ethics, including accuracy, fairness and responsible reporting, consistent with generally accepted standards in India.

If you believe that any editorial content does not meet these standards, you may bring it to our attention by addressing it to campaignindia.editorial@haymarket.co.in. All complaints are acknowledged and reviewed in accordance with internal editorial processes.

Grievance Redressal Mechanism

Haymarket Media (India) Private Limited has a designated Grievance Officer. If you are unable to resolve a matter through normal channels or require further assistance, you may contact the Grievance Officer using the details provided below. All grievances are reviewed in good faith and handled in a timely manner.

Grievance Officer Details:

Name: Ms. Carmeline Fernandes
Designation: Grievance Officer
Mob: +91 81081 05207
Address: Haymarket Media (India) Pvt Ltd, Unit No. 414, 4th floor, A Wing, Kanakia Wall Street, Andheri-Kurla Road, Chakala, Andheri East, Mumbai 400093.