Udit Agarwal joins Exotel as VP and head of global marketing

Customer engagement platform, Exotel, has announced the appointment of Udit Agarwal as VP and head of global marketing.

 

He will be responsible for leading strategic and tactical marketing to launch integrated customer engagement offerings in India and the emerging global markets.

 

Agarwal moves from automation company, UiPath, where he was director, marketing and demand generation. 

 

Sachin Bhatia, chief growth officer, Exotel, said, “As we enter our next chapter of growth, we are excited to have Udit on our leadership team and thrilled to be working with him. He brings in a wealth of experience creating winning brands and executing marketing engines at a global scale.” 

 

Agarwal said, “Engaging customer conversations are at the centre of building successful businesses. As more consumers get digitised, technology acts as a key enabler in unifying and humanising engagements at scale. The global CPaaS (communication platform as a service) and UCaaS (unified communication as a service) market is expected to grow at a CAGR of 25-35% to $200+ billion by 2027. And Exotel coming together with Ameyo (contact centre platform) and Cogno AI (conversational AI platform), is poised to disrupt the industry with the robust integrated customer engagement platform over the cloud with connected data insights for enterprises. There is a huge opportunity to help enterprises move into the next era of digital connected communications, and I am excited to be here driving this growth.”

 

With over two decades of experience, he has also worked with companies like Adobe, SAP and Autodesk, to name a few.