customer experience

Oct 28, 2020

Large gap in brand promise and customer experience in telecom, media and tech space: Kantar study

The study also reveals that customers in the telecom, media and tech space are willing to pay more for brands that have superior customer service

Jul 16, 2019

Why First Direct Bank hired caretakers and kindergarten teachers

In an interaction with Campaign India, Dr Susanne O'Gorman, global customer experience domain lead, Kantar and Soumya Mohanty, managing director, North and chief client officer, insights division, Kantar India, talk about the top trends in customer experience globally and what Indian companies can learn from it.

Nov 30, 2017

The young and dissatisfied: Hansa Cequity report on CX

Are you geared up for the customer experience challenge in 2018 and beyond? Excerpts from a Hansa Cequity study

Feb 08, 2017

Why India lags in customer experience

Lack of budgets and increasing number of consumer touch points rank high among concerns in managing customer experience of Indians