During May 2012, the Consumer Complaints Council (CCC) of ASCI received complaints on 14 advertisements, of which it upheld those against nine. It found that complaints against five television advertisements were not substantiated.
Complaints upheld were those against Brooke Bond Red Label Natural Care Tea, IMS, Tata Sky, Lokmat, Glenmorangie, Alchemist, Shree Maruti Herbal, Jake’s Beauty-Spa-Salon & Academy and Nikon.
ADVERTISER |
AD |
COMPLAINANT CITED |
RULING |
CCC: |
Brooke Bond Red Label |
Brooke Bond Red Label Natural Care Tea
TVC |
Claims of “has a scientifically proven combination of five ayurvedic ingredients like tulsi, ashwagandha, mulethi, ginger and cardamom to strengthen your body’s defence”, “helps to protect you and your family from cold, cough and flu”, “is clinically shown that drinking three cups of Brooke Bond Red Label Natural Care daily helps enhance one’s immunity” |
UPHELD |
Claims not substantiated; contravenes Chapter I.1 of the ASCI Code for Self Regulation |
IMS |
'IMS – Score more at BBA / BBS'
on WEBSITE |
Claim of “143 IMS students got selected into SSCBS in the year 2011" |
UPHELD |
No validation by an independent agency / chartered accountant. Claim not substantiated; contravenes Chapter I.1 of Code |
Tata Sky |
'Cable is just a dabba'
in The Hindu (Chennai) 30 March ‘12 |
Statement that 'Cable is just a dabba' meaning non-standard or poor quality box. |
UPHELD |
Reference to Cable as dabba unfairly denigrates other products; contravenes Chapter IV.1 (e) of Code |
Lokmat |
Lokmat - India's No.1 Newspaper
|
Claim of “Lokmat has added 65,000 readers in SEC A segment in Pune”.
Did not mention period in which this growth was attained; is misleading. As per IRS 2011 Q4, Lokmat added only 5000 SEC A readers in Pune city last quarter. |
UPHELD |
Claim misleading, without the reference period; contravened Chapter I.4. of Code |
Glemnorangie |
in a Conde Nast India publication February ‘12 |
Statement “Why is it so important that we only use our casks twice? Taste Glenmorangie and the question becomes rhetorical”.
Visual depiction of brand name suggestive of a well known brand of liquor - Glenmorangie. In the absence of specific information, ad appears to be a surrogate for Glenmorangie. |
UPHELD |
Surrogate for alcohol brand Glenmorangie; contravenes Chapter III.6 of Code |
Alchemist |
Alchemist |
Claim of “India’s most successful MBA prep” |
UPHELD |
Unsubstantiated; contravenes Chapter I.1 of Code |
Shree Maruti Herbal |
Maruti Stay-On Capsules & Oil
PRINT, WEBSITE |
Claim of “helps improve vitality, stamina and energy”.
Website also claims “guarantees sexual performance of adults in all age groups”, “rectifying temporary / partial / occasional or permanent erectile dysfunction”, “increasing extent of orgasm”, “augmenting libido”, “increasing length and size of penis”, “mending premature (early and sudden) ejaculation”, “enhancing vitality, vigor and stamina”, “is 100% natural with no side effects. It is a totally secure tested product.” |
UPHELD |
Contravenes Drugs & Magic Remedies Act. Also tends to create by implication, a perceived inadequacy of physical attributes, in this case the impotence and infertility, which could be objectionable to both men and women. Contravenes chapters I.1, III.4 and I.5 (d) of Code. |
Jake’s Beauty-Spa-Salon and Academy |
Jake’s Beauty-Spa-Salon and Academy
|
Design and copy similar to advertisement for Schnell Hans Salon Spa & Academy |
UPHELD |
The headline “Your Passport to Success” similar to complainant’s ad; suggests plagiarism, contravenes Chapter IV.3 of Code. |
Nikon |
Nikon Camera TVC |
Commercial required permission from Animal Welfare Board of India (AWBI) - for the use of birds in ads or films. Nikon’s application sought permission for four sparrows to be shown in natural habitat, with a girl playing as she passes by.
In the film, the birds were cockatiels, and were used as toys by the girl and perched on her shoulders, among other things. |
UPHELD |
No permission from AWBI to shoot cockatiels; violates Performing Animals Registration Rules 2001. Contravenes Chapter III.4 of the Code. |
Midas Care |
Midas Care’s Clean & Dry cream TVC |
NOT UPHELD |
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Sprite |
Sprite TVC |
NOT UPHELD |
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Emami |
Emami’s Fair & Handsome for Men TVC |
NOT UPHELD |
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Gillette |
Gillette Mach 3 TVC |
NOT UPHELD |
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Axe |
Extra Strong Axe TVC |
NOT UPHELD |