Bajaj Allianz Life has announced the appointment of Rajesh Krishnan as chief - operations and customer experience.
He will be responsible for enabling the brand to build on its customer journey through various strategic interventions and initiatives at the front and back end to continue strengthening the company’s business performance.
Krishnan moves from Pramerica Life, where he was chief - customer service and operations.
Tarun Chugh, MD and CEO, Bajaj Allianz Life, said, “Customer centricity is at the core of our organisation’s transformation journey, and we are delighted to have Rajesh on board to continue to strengthen every aspect of our promise to the customer and all stakeholders. I’m confident that his rich experience will help us drive enhanced synergies to achieve deeper stakeholder engagement, through best-in-class processes built to deliver safe, secure and seamless experiences across the board.”
Krishnan said, “I’m excited about my role and the opportunities it presents as the company continues its transformational journey. The teams are focused to ensure we set new and higher benchmarks in the industry on customer experience. I look forward to an enriching experience with an organisation and its people who are focused on delivering excellence at every step.”
With over 25 years of experience, he has also worked with companies like Exide Life Insurance, TeamLease Services and ICICI Prudential Life Insurance, to name a few.