Are you geared up for the customer experience challenge in 2018 and beyond? Excerpts from a Hansa Cequity study
Nishad Ramachandran, VP and head of digital experience, Hansa Cequity, tells Gokul Krishnamurthy why he’s in love with the sweet spot, and how every social interaction is money.
Through this Twitter-connected web app, updated bios are tweeted out to inform followers of a change
Loyalty program must be more loyal to the customer than it is to the bank: Manisha Lath Gupta, CMO, Axis Bank
He was brought on board in May 2012, and was previously with iContract
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