Marketing
Campaign India Team
Aug 01, 2024

Losing a day to slow customer service, two-thirds of Indians consider switching brands

Research from ServiceNow shows that Indians lost over 15 billion hours on hold to customer service in 2023, resulting in $55 billion in economic loss output.

Slow service solutions mean the average employee is spending 3.9 days to resolve each customer issue. Image source: Pixabay.

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