Methodology: Salesforce Research surveyed over 8,200 marketing leaders worldwide to get their views on a range of subjects including shifts in marketing strategy. state of digital transformation, data management and collaboration. Data in this report is from a double-blind survey conducted from May 4 through June 3, 2021 that generated 8,227 responses across North America, South America, Asia Pacific, Europe, the Middle East, and Africa.
More from this source:
- 78% of marketers say their customer engagement is data-driven
- With so much emphasis being placed on customer data and its implications for
- marketing, it’s reasonable to assume that organisations would pull out all the stops
- to ensure its overall quality. Unfortunately, marketers have made only marginal progress in improving data hygiene.
- Marketing data quality still leaves much to be desired
- 78% of high performers say they use a customer data platform (CDP), versus 58% of
- underperformers.
- With this data explosion, consumers are becoming wary about the safety of their private data--61% of consumers feel like they’ve lost control over how their personal information is used (up from 46% in 2019).*
(This article first appeared on CampaignAsia.com)
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