AI company, Haptik, part of the Reliance Jio Platforms, has appointed Mukund Seetharaman as its chief operating officer.
In his role, he will spearhead the company’s strategy and mission to enable clients to derive the most compelling benefits of Haptik’s conversational commerce platform. He will also be responsible for managing global sales, partnerships, marketing and GTM (go-to-market) strategy, customer success and the overall P&L of the organisation.
Seetharaman moves from Tech Mahindra, where he was chief growth officer - cloud business, EMEA, APJI markets.
Aakrit Vaish, co-founder and CEO, Haptik said, “I am excited to welcome Mukund to Haptik. He has a proven record of building high performing teams and scaling businesses across multiple continents & markets. His arrival marks a critical moment in Haptik’s growth journey where we are at an inflection point of unprecedented growth in the marketplace. I am confident that under his leadership, Haptik will mature as an organization from a startup to a global software powerhouse. With Mukund’s arrival, we have our core leadership now in place and ready to accelerate our journey towards becoming a global leader in the conversational AI economy.”
Seetharaman said, “I am thrilled to join Aakrit, Swapan, and the rest of the Haptik team at such an amazing time in the company’s evolution. Conversational commerce is starting to become a crucial avenue for leading brands to meet their customers wherever they are - from metaverses to phone lines - and give the best possible experience from acquisition to advocacy. Haptik has already seen incredible momentum: not everyone can boast 500+ million users served with billions of interactions.”
With over 23 years of experience, he has also worked with Wipro, for over 15 years.