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New roles for Neeraj Toor, Sumit Chaurasia and Tarkendra Kaul
Bharti Axa's chief customer officer and head – marketing, digital and online sales underlines the need to break free from 'made-to-order working cultures' while highlighting the 'rampant mis-selling' in the insurance sector that needs to be curbed
With personalisation top-of-mind among consumers, are marketers missing a golden opportunity on one of the world's most popular communication channels?