chatbot
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3 days ago
Are brands right to allow machines to handle customer service?
While AI offers efficiency, many still prefer human interaction for complex customer service issues, prompting questions about a balanced approach that combines technology with empathy.
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May 10, 2024
Why international airlines want a piece of Air India’s chatbot technology
Leveraging gen AI to develop a chatbot has been an important facet of Air India’s digital transformation. The Silicon Valley-based chief technology officer of the airline talks to Campaign about the process of developing and besting the chatbot.
Jun 23, 2022
Cannes Lions 2022: dentsu Creative wins third Grand Prix; FCB India bags 11 Lions on day four
India added 19 Lions to take its tally to 39
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