Technical expertise and emotional intelligence are not enough to lead a business, warns MediaCom's chief transformation officer.
There needs to be a balance between following the rules, justifying actions on the basis of data, and taking a leap into the unknown.
The author offers two suggestions for the year
There's a robot reading our emails. It's there for our own protection – so why does it still feel a bit creepy?
Literati inhibited broader access; digital intelligentsia doing the same with tech-speak and jargon, contends the author
The author contends that when every consumer is a search expert, every planner needs to be one too
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