chatbots
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Conversational AI: Why India’s marketers can’t ignore the voice shift
AI-enabled voice assistants are reshaping how consumers shop and search—demanding experiences that are useful, personal, and rooted in local context.
Voice AI at the frontline: Control or creativity?
Generative AI offers human-like conversations at scale—but can brands manage the risks without losing their authentic voice?
50,000 businesses, one goal: Gallabox looks at powering customer engagement at scale
As traditional channels lose steam, brands are rethinking customer conversations and the SaaS company is helping businesses turn WhatsApp into a sales and marketing powerhouse.
Year-ender 2018: 'All leading companies have personalisation at the heart of their strategy'
We ask industry leaders for a surprising moment from 2018 and a prediction for 2019
Opinion: Chatbot marketing guide for dummies
Are you prepared for a future with chatbots? Our guest columnist takes you through a check-list
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