- 78% of marketers say their customer engagement is data-driven
- With so much emphasis being placed on customer data and its implications for
- marketing, it’s reasonable to assume that organisations would pull out all the stops
- to ensure its overall quality. Unfortunately, marketers have made only marginal progress in improving data hygiene.
- Marketing data quality still leaves much to be desired
- 78% of high performers say they use a customer data platform (CDP), versus 58% of
- underperformers.
- With this data explosion, consumers are becoming wary about the safety of their private data--61% of consumers feel like they’ve lost control over how their personal information is used (up from 46% in 2019).*
Marketers struggling to deal with deluge of data
TOP OF THE CHARTS: While they have coped admirably with a drastic changes wrought by the pandemic, marketers are balancing a profusion of data sources, with spotty quality and efficacy, Salesforce's State of Marketing report reveals
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