
During June 2012, the Consumer Complaints Council (CCC) of ASCI received complaints on 38 advertisements, of which it upheld those against 25. It found that complaints against 13 advertisements were not substantiated while the decision on one ad was kept pending. Most ads for which complaints were upheld were from the education, healthcare, FMCG and F&B sectors, ads that are being tracked on television and newspapers nationally by the recently launched National Advertising Monitoring Service (NAMS).
ADVERTISER |
AD |
COMPLAINANT CITED |
RULING |
CCC: |
Career Launcher |
Career Launcher’s Powerful Prep Program
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Claims of “DU BBS/BFIA: 212 calls, AIR 3”, “HM: 100% Success of CL students in JEE”, “CLAT: 18/Top 20 and 79/Top 100 Ranks”, “NLU Delhi: 54/70 Seats”, “NLU Orissa: 73/124 selections” |
UPHELD |
Claims not substantiated; contravenes Chapter I.1 of the ASCI Code for Self Regulation |
T. I. M. E. |
T. I. M. E. BBS/BCA/HM
|
Claim of “Largest number of full time faculty members” |
UPHELD |
No validation by an independent agency. Claim not substantiated; contravenes Chapter I.1 of Code |
Institute of Apparel Management |
Institute of Apparel Management
|
Claim of “Past placement in Best-in-Class Companies & 100% placement assurance” were not substantiated with the list of companies where their students were placed nor did they provide details of students to prove 100% placement. |
UPHELD |
Claim not substantiated; contravenes Clause 3 of the ASCI Guidelines for Advertising of Educational Institutions and Programs |
NIPS School of Hotel Management |
NIPS School of Hotel Management
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Claim of “No. 1 Hotel Management Institute in Eastern India Competition Success Review 2012; it holds the Best Global Placement Record; Top Hotel Management Institute in India- by CSR 2012; it has won a place in 4 Limca, Asia & India Book of Records; it is Kolkata's Best Hotel Management College 2012- Brands Academy by 2011, 2012; it has won Worldwide Hospitality Award- Paris, France and it has a 5 Star Campus"
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NOT UPHELD |
The CCC concluded that “It is the No.1 Hotel Management Institute in Eastern India” as listed by the Competition Success Review magazine is true. |
UPHELD |
The claim that it is the “Best Global Placement Institute” is misleading as the Institute only received Best Placement Award. The advertisement contravened Chapter I.4 of the Code. The Award of a certificate in the category Best Training Programme was given in 2003 and hence cannot be used in today’s context. The advertisement was misleading and contravened Chapter I.4 of the Code. |
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Nalanda Institute of Advanced Studies |
Nalanda Institute of Advanced Studies
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Claims of “it offers Training & Placement in India & Abroad”, “it has the Highest Campus Recruitments”, “Special Certification from UNIVERSITY OF CAMBRIDGE, State of the Art Campus” and “100% Job Guarantee” |
UPHELD |
Absence of substantiation of the claims made in the advertisement; Contravened Clause 3 of the ASCI’s Guidelines for Advertising of Educational Institutions and Programs |
Lovely Professional University |
Lovely Professional University TVC |
Claim of “India’s largest university” in terms of on campus students |
UPHELD |
Unsubstantiated adequately; Contravened Clause 4 b) of the ASCI Guidelines for Advertising of Educational Institutions and Programs. |
Leonardo Olive Pomace Oil |
Leonardo Olive Pomace Oil
|
Claims of “Fights cholesterol & heart disease”, “Lowers blood pressure”, “Controls and prevents diabetes” and “Fights cancer”. Pomace Olive Oil is produced by solvent extraction and has Polycyclic aromatic hydrocarbons (PAHs) which is both mutagenic and carcinogenic. This is contradictory to the claim made for Olive Pomace oil in fighting cancer. Additionally, the health benefits of olive oil are from Extra virgin olive oil due to its antioxidant content, which is not present in Pomace Olive oil. |
UPHELD |
Claims unsubstantiated; Contravened Chapter I.1 of the Code
|
Kwality Walls Selection |
Kwality Walls Strawberry and Cheesecake
ADVERTORIAL |
Clear mention of the Kwality Walls Strawberry and Cheesecake as being an ice cream, when in reality it is a frozen dessert. |
UPHELD |
The mention of "Kwality Walls as an ice cream”, is misleading. Contravened Chapter I.4 of the Code |
Amul Ice cream |
Amul Ice cream Leaflet |
The communication in the leaflet shows a “Kwality Walls” cup to depict Frozen Desserts as the words “feel it say it” can clearly be noticed from the picture of the cup on the leaflet. The communication tantamounts to generic disparagement of the Frozen Dessert as a category in general and Kwality Walls Frozen Dessert in particular. The communication further tries to pass off ice creams as a complete food which is easy to digest and full of energy. It is categorically stated no food can be termed a complete food, much less an ice cream. |
NOT UPHELD |
The contents of the advertisement and checked the advertiser’s response and concluded that the advertisement did not denigrate the Complainant’s product |
UPHELD | The portrayal of ice cream as a “complete food” was misleading and contravened Chapter I.4 of the Code. | |||
Cadbury Chocolates |
Cadbury Chocolates TVC |
The TVC shows “a group of boys and girls (apparently senior students) ragging two junior boys”. This is in very bad taste. It is illegal to show and encourage ragging in any form. The advertisement is clearly in breach of the Maharashtra Prohibition of Ragging Act, 1999 as it directly / indirectly propagates ragging. |
UPHELD |
In breach of the law and contravened Chapter III.4 of the Code |
Lotus Mustard Oil |
Lotus Mustard Oil TVC |
Claims of “has natural flavour with omega 3 & 6”, “reduces cholesterol” |
UPHELD |
Absence of scientific evidence; Contravened Chapter I.1 of the Code |
TV 24 Shopee India |
Dr. Tea TVC |
Claims of “Increases the metabolism. It destroys the stubborn fat groups, breaks down fat and makes it burn”, “It strengthens the Immune system. Melts body fat boosts energy and clears skin, giving your face a clear, radiant glow”. “It makes the skin firm, smooth and delicate with a variety of nutrients and vitamins” |
UPHELD |
Absence of clinical information; Contravened Chapter I.1 of the Code |
Om Healthcare Centre |
Om Healthcare Centre’s Good Health |
Claims of “use of the product will result in relief from joint pains and piles in 7days”, “Underweight persons become healthy in 30 days” , “ treatment for Diabetes with results in 30 days”, and “successful treatment through natural medicines”. |
UPHELD |
Claims were not substantiated, and the advertisement contravened The Drugs & Magic Remedies Act; Contravened Chapters I.1 and III.4 of the ASCI Code |
Perma Healthcare |
Perma Healthcare’s Seatone |
Claims that "GLME is made from pure extract of New Zealand Green Lipped Mussel. According to a marine scientist "GLME is a marine natural product that contains components such as anti-inflammatory agents, immune modulators and many essential building blocks, helps to maintain joint mobility". Over 30 years of research combined with the experience of arthritis sufferers worldwide has indicated a success rate of about 75% in most arthritis conditions and aids joint health by inhibiting the deterioration of cartilage, aids joint mobility by improving joint lubrication, Inhibits inflammation and swelling, is gastro- protective (stomach friendly), enhances natural vitality, and reduces injury damage for athletes." |
UPHELD |
Contravened The Drugs & Magic Remedies Act and Chapter III.4 of the ASCI Code |
Natural Medicine |
Natural Medicine |
Claims of "sure cure for Diabetes (Sugar), Renal Problems (Kidney), Obesity (Over Weight) and Psychological Problems" |
UPHELD | Unsubstantiated; Contravened Chapter I.1 of the Code |
Dainik Bhaskar |
Dainik Bhaskar OOH |
The print advertisement on the hoarding claims that Dainik Bhaskar “is 3 times of Dainik Jagran” and quoted false circulation figures both for themselves and for Dainik Jagran and also did not mention any source in their advertisement. Dainik Bhaskar has claimed that their circulation is 26566 and Dainik Jagran circulation is 7800. |
UPHELD | The claim, “Dainik Bhaskar is 3 times of Dainik Jagran”, was made on the basis of MIS [WHAT IS MIS?] figures and not on the basis of Average Issue Readership (AIR), which was considered misleading. The advertisement contravened Chapter I.4 of the Code. |
Sesa Hair Oil | Sesa Hair Oil |
Claims of “Sesa Hair Oil is 5 times MORE (??) effective”, “Sesa Oil/ Shampoo/ Capsule contains 18 herbs, 5 nutritious oils and milk extracts that helps in overcoming hair problems such as: hair fall, low volume hair, weak hair, dandruff, dryness and rough hair” |
UPHELD | Unsubstantiated adequately; Contravened Chapter I.1 of the Code |
Slim Life |
Slim Life |
Claims that “weight loss of up to 5 KGs in 1 month, naturally”, “It offers 100% natural meal replacement”, “24 [24 WHAT??} essential, it is Clinically proven and it helps you stay hunger-free up to 6 hours”. |
UPHELD | Claims mentioned in the advertisement and cited in the complaint, were not substantiated. The advertisement contravened Chapter I.1 of the Code. |
Kirloskar Proprietary |
Kirloskar Proprietary TVC |
The film shows “some engineers and builders standing on a hill from where a lake is visible in the background. The only thing which stands in the way of their dream development project is the lake and predictably, one of the builders hits upon the million dollar idea – hire Kirloskar to relocate the lake”. The complaint states that this advertisement actually encourages builders and promoters to tamper with the environment whenever environmental concerns stand in the way of lucrative real estate projects. |
UPHELD | The CCC concluded that the desire to implement suggestion to relocate the lake would tamper with the environment, which is likely to cause grave or widespread offence. The advertisement contravened Chapter II of the Code. |
Parachute Advansed |
Parachute Advansed Coconut Hair Oil
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Claims that, “I have the World’s Best Hair and so do you”, “International hair research has found that Parachute Advansed users have the World’s Best Hair”
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UPHELD | The technical data and concluded that the claim that its users have the “World’s Best Hair”, is misleading. The advertisement contravened Chapter I.4 of the Code. |
Luminous |
Luminous Battery/Inverter TVC |
Claims that “Luminous Batteries give more backup when compared with other batteries”. The advertiser needs to provide proof in substantiation of this claim with comparative and other necessary data. |
UPHELD | The claims mentioned in the advertisement and cited in the complaint, were not substantiated. The advertisement contravened Chapter I.1 of the Code. |
Leads Bariatrics |
Leads Bariatrics TVC |
Claims “to give a scar less weight loss surgery”. |
UPHELD | Misleading clain; contravened Chapter I.4 of the Code |
Pure Roots |
Pure Roots Gold Cream Bleach TVC |
Claims that Pure Roots Gold Cream Bleach has pure gold added in it. It also claims to remove dead cells and opens pores and gives instant glow in just ten minutes. |
UPHELD | Unsubstantiated claims; Contravened Chapter I.1 of the Code. |
Third Eye of Nirmal Baba |
Third Eye of Nirmal Baba TVC |
The TVC of “Third Eye of Nirmal Baba” is not suitable for public exhibition and it encourages superstition and blind belief among common people. |
UPHELD | The TVC is likely to encourage superstition as well as it is likely to lead to grave or widespread disappointment in the minds of the consumers. The advertisement contravened Chapter I.5 of the Code. |
Videocon |
Videocon Air Conditioner |
Claims that “Your daily dose of good health from Videocon air conditioners”, “Vita Air technology releases Vitamin C into the air”, “Vitamin C filter boosts immunity”, “Ionizer improves room freshness”, “Anti-bacterial filter eliminates bacteria and filters dust particles”, “Auto clean prevents bacteria formation”, “Gold Fin Evaporator prevents formation of bacteria, fungus and bad odour”. |
UPHELD | Unsubstantiated claims; Contravened Chapter I.1 of the Code. |
Smart Prep Education | Smart Prep’s Guidance & Expert Training |
Claims that its faculty has “delivered 5 out of top 10 Ranks and 46 out of top 100 ranks in BBS’11”. |
KEPT PENDING | The CCC considered the data submitted by the advertiser. The claim can be considered substantiated subject to a spot check by the ASCI Secretariat. |